FAQ
General FAQs
What does clean eating means?We are curators and developers of clean foods, internationally certified in our own specialisation (fresh produce & plant based foods).
As what Steve Jobs said, "It takes a lot of work to make something simple."
With experience and specialty, we make it easier for you with a selection of foods / drinks with no nasties.
We carry 90% SG brand. Ain't that awesome?
Each selected product has gone through a stringent checklist for their nutritional value, ingredients, manufacturing process & agricultural practices.
For our in-house products, they are developed by certified persons experienced and skilled in functional foods and nutrition.
Yu Taie makes clean eating easy for you.
Do you have a brick and mortar retail shop?
Currently, we do not have a brick and mortar retail shop, we do have pop-ups at offices and occasionally, we do appear at public events too.
Recently, we have launched a series of workshops.
With an online store, we are making it easier for customers to have access to browse and purchase 24/7, any time, any day at the ease of your own schedule.
Our catalogue of products are available here. Remember to log in before any purchases to earn points!
Free delivery is applicable for a minimum spend of $50.00 via our e-store.
I am not a member, can I still make a purchase?
Yes. However, you will not be able to collect points and enjoy the perks.
What sort of benefits can I enjoy as a Yu Taie member?
- Be gifted with 300 points to start, once you have signed up.
- Make a first purchase and enjoy 3% off for your future purchases, you can also redeem your points for more savings too!
- Login daily and be rewarded with 1 point.
- Use the referral code and refer a friend to enjoy $5.00 off, while your friend gets to enjoy 5% off their first purchase.
Once your order has been submitted, you should receive a confirmation via email.
Following that, our customer service personnel will contact you (within 24hrs) via Whatsapp to confirm & allocate a delivery day and time for your purchase.
Orders FAQs
What happens to orders placed outside of regular business hours?
We prefer Shopback pay.
We do provide gift wrap services with a gift card at no additional cost with a minimum spend of $120.00, please remember to indicate in your order form.
When confirming your order, our customer service personnel will assist with your request.
- For delivery to Sentosa and Tuas, a flat delivery fee of $15.00 is applicable to one location (regardless of amount spent).
- The delivery fee is non-negotiable as we are ensuring fair payouts to our logistics partners for their effort(s).
- Should there be a change in delivery location once the order has been dispatched, a fee of $20.00 will be applicable as the driver will need to re-route.
For feedback on improving our delivery services, please contact us directly at 8222 4313.
Check out the bundle promotions, some of which do include complimentary delivery service(s).
We would advise to split the orders to 1 order per location to better facilitate the delivery of your goodies.
Misc FAQs
- Corporate sales packages,
- Workshops / Lunch Talks
- Live Stations
- Cooking Demonstrations
- Bazaar & Roadshows
- Corporate / Group buys